German Speaking Customer Support for Food Delivery Service Department

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Requirements:

• Fluency in German (both spoken and written) is essential.
• Strong communication and problem-solving skills.
• Experience in customer service or support roles is preferred, particularly in the food service industry.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A customer-oriented mindset with a focus on delivering high-quality service.
• Proficient in using customer service software is a plus.

Responsibilities:

• Provide exceptional customer support through various channels, including phone, email, and chat, in German.
• Assist customers with orders, inquiries, and issues related to food delivery services.
• Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback for continuous improvement.
• Collaborate with the Food Delivery team to enhance service quality and delivery processes.
• Stay informed about menu offerings and promotions to provide accurate information to customers.