Senior Technical Operations Engineer

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Requirements:

• Proven experience in a tech/IT support role, preferably in a customer facing capacity.
• Related work experience provisioning and deploying hardware within customer’s network with remote management
• Proficiency with command-line interfaces, Linux/MacOS environments, AWS CLI, and scripting languages (Python, Bash)
• Familiarity with typical operating systems (Windows, MacOS, Android, etc.), common software applications, and hardware troubleshooting.
• Proven experience with network infrastructure, including routers, switches, firewalls, and VPNs and network monitoring tools (SolarWinds, Wireshark, etc.)

Responsibilities:

• Coordinate and execute remote provisioning processes for hardware devices
• Collaborate with customers to understand their technical requirements
• Provide on-site technical support, where necessary, to ensure successful implementation and usage of our products
• Partner with the implementation managers on the installation, configuration, and optimization of software solutions in customer environments
• Quickly diagnose and resolve technical issues that arise during deployment and usage
• Work with customers to tailor our solutions to their specific requirements
• Monitor network performance and troubleshoot issues to ensure optimal operation
• Create and maintain comprehensive documentation related to deployment processes, customer configurations, and troubleshooting procedures
• Conduct training sessions for customer teams to ensure they are proficient in using our solutions and to maximize the value they derive from our products
• Demonstrates strong leadership by collaborating effectively with cross-functional team members to develop scalable processes to enhance customer support and service stability.
• Exhibits proactive approach in evolving processes and experience guiding and supporting junior team members, fostering team growth, while encouraging culture of action and accountability.