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Part Time Technical Support Specialist: Nights
Posted 17 days agoViewed
💎 Seniority level: Entry, 1-3 years
📍 Location: United States
🏢 Company: Coretek Services👥 51-100InfrastructureConsultingInformation Technology
🗣️ Languages: English
⏳ Experience: 1-3 years
Requirements:
- Technical proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of commonly used desktop applications and operating systems.
- Familiarity and troubleshooting experience within the Microsoft ecosystem (Windows, Azure, M365).
- Experience: 1-3 years in a service desk or similar IT support role.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Assist users in troubleshooting hardware and software issues.
- Document and prioritize incidents and requests using the IT service management system.
- Manage and drive progress of incident and request resolution, ensuring timely and accurate user communication.
- Perform hardware and software installations, configurations, and updates.
- Maintain accurate and up-to-date documentation of common issues and their resolutions.
- Monitor systems for potential issues and proactively address them.
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