Senior Manager, Training

View full description

Requirements:

• Bachelor's degree in Business, Education, HR or a related field.
• 10+ years of proven experience in training preferably in the automotive industry.
• Strong understanding of automotive sales and service processes and methodologies.
• Excellent communication and leadership skills.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in using training software and e-learning platforms.
• Experience with Learning Management Systems (LMS).
• Demonstrated ability to establish and maintain healthy cross-functional relationships with a wide variety of internal and external stakeholders.
• Proven track record of building a motivated, high-performing team and developing a fun and productive team culture.
• Intuitive ability to navigate organizational complexity and confidently lead strategic, data-driven discussions with top management.

Responsibilities:

• Identify and assess launch and ongoing training needs through job analysis, career paths, and collaboration across the Commercial Operations team.
• Design and develop training programs, content and materials across the multiple areas of brand, product, customer experience processes, systems, technical and additional areas as deemed important to Scout’s success.
• Implement before launch training programs using a variety of instructional techniques and formats, such as in-person, online and app based.
• Monitor and evaluate training program effectiveness, success, and ROI.
• Continuously update training programs to ensure they remain relevant, engaging and effective.
• Implement a fast action process to quickly deploy critical training content based upon emerging business needs.
• Work with the Commercial Operations team to address performance gaps and provide targeted training solutions.
• Develop and deploy a robust onboarding process for new employees to ensure a smooth transition into the company and immediate effectiveness in their job role.
• Identify, deploy and maintain an intuitive LMS system that is easy to integrate and update with emerging business needs.
• Lead and collaborate with external training agencies and vendors to deliver specialized training programs.
• Manage the training budget and ensure cost-effective training solutions.
• Ensure all training programs comply with legal and regulatory requirements across retail operations.
• Generate regular reports on training activities and outcomes for senior management.