Technical Support Specialist (Bilingual French)

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Requirements:

• 1-3 years in customer service/support capacity.
• 1-3 years with troubleshooting technical issues.
• Expert level Excel skills, including creation of pivot tables and reports.
• Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
• Working Knowledge in utilizing data warehouses (i.e., Google Big Query).

Responsibilities:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.