Head of Operations & Digital Implementation

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💎 Seniority level: Director, 5+ years

📍 Location: United States

🔍 Industry: Digital/creative agency

🏢 Company: Future Works

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementHR ManagementOperations ManagementBusiness OperationsFinancial ManagementResource PlanningCommunication SkillsAgile methodologiesExcellent communication skillsCross-functional collaborationTeam managementStakeholder managementProcess improvementBudget management

Requirements:

5+ years in agency, consulting, or product studio environments (not IT service delivery).
Hands-on experience with AI tools for automation, documentation, and optimization.
Deep fluency in modern operational tools and workflows (ClickUp, Notion, Slack, Loom, Google Workspace, etc.).
Experience setting up and running automations via Make, Zapier, or n8n (or equivalent).

Responsibilities:

Architect and continuously improve core operational systems across delivery, resourcing, client tracking, financial ops, and QA.
Lead onboarding, training, and team enablement with a focus on performance and autonomy.
Use AI tools (e.g., GPT, Copilot, Make, n8n) to design and implement automations that boost operational output.
Monitor team capacity and resourcing; plan effectively across projects and partners.
Own legal, financial, and operational documentation (SOWs, agreements, POs, etc.).
Drive OKR implementation and EOS-style process rhythm across the company.
Analyze business data to inform decisions, improve performance, and streamline systems.

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