ServiceNow HRSD Consultant

5+ years of experience working with ServiceNow HRSD. Strong knowledge of HR Case Management, Lifecycle Events, and Employee Center. Experience with ServiceNow integrations (APIs, MID Server, third-party HR systems). Understanding of security and compliance in HR service delivery. Ability to troubleshoot and optimize HRSD workflows. Experience working with Nuvolo FSM or similar field service management tools. Understanding of how Nuvolo FSM can enhance HRSD and ITSM processes.

Work with HR stakeholders to optimize HRSD workflows, case management, and lifecycle events. Improve the Employee Center portal for enhanced self-service capabilities. Automate HR processes, approvals, and notifications using ServiceNow. Configure HRSD modules and align them with OOB best practices. Ensure compliance and security of HRSD implementations, including role-based access control (RBAC). Support ServiceNow integrations with HR platforms like Workday, SAP SuccessFactors, and ADP. Assist with testing, UAT, and deployment of HRSD enhancements. Develop documentation and training materials for HR teams. Collaborate on Nuvolo FSM implementation efforts to support HR service and facilities-related workflows. Provide insight on Nuvolo best practices for integrating FSM with HRSD and ITSM solutions.