ServiceNow HRSD Consultant

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Requirements:

• 5+ years of experience working with ServiceNow HRSD.
• Strong knowledge of HR Case Management, Lifecycle Events, and Employee Center.
• Experience with ServiceNow integrations (APIs, MID Server, third-party HR systems).
• Understanding of security and compliance in HR service delivery.
• Ability to troubleshoot and optimize HRSD workflows.
• Experience working with Nuvolo FSM or similar field service management tools.
• Understanding of how Nuvolo FSM can enhance HRSD and ITSM processes.

Responsibilities:

• Work with HR stakeholders to optimize HRSD workflows, case management, and lifecycle events.
• Improve the Employee Center portal for enhanced self-service capabilities.
• Automate HR processes, approvals, and notifications using ServiceNow.
• Configure HRSD modules and align them with OOB best practices.
• Ensure compliance and security of HRSD implementations, including role-based access control (RBAC).
• Support ServiceNow integrations with HR platforms like Workday, SAP SuccessFactors, and ADP.
• Assist with testing, UAT, and deployment of HRSD enhancements.
• Develop documentation and training materials for HR teams.
• Collaborate on Nuvolo FSM implementation efforts to support HR service and facilities-related workflows.
• Provide insight on Nuvolo best practices for integrating FSM with HRSD and ITSM solutions.