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Director of PR, Communications & Social Media
Posted 19 days agoViewed
💎 Seniority level: Director, 8+ years
🔍 Industry: Tech
🏢 Company: DigitalOcean👥 1001-5000💰 $34,913,641 Post-IPO Equity over 3 years ago🫂 Last layoff about 2 years agoVirtualizationDevOpsWeb HostingCloud ComputingSaaS
🗣️ Languages: English
⏳ Experience: 8+ years
Requirements:
- 8+ years of experience in corporate communications, PR, and/or social media
- Strong understanding of the tech industry media landscape
- Proven track record of success in executing effective communications strategies
- Excellent verbal communication, writing, and editing skills
- Ability to work independently and as part of a team, with fine-tuned interpersonal skills
- Passion for storytelling, compelling narrative creation, and a commitment to excellence
Responsibilities:
- Develop and execute comprehensive communications strategies that align with the company's overall business objectives
- Create and maintain strong relationships with media outlets, journalists, and influencers to generate positive media coverage and secure interviews and feature stories
- Oversee the company's social media presence, including developing and implementing content strategies, managing community engagement, and monitoring analytics
- Work collaboratively with with Customer Success and Support teams to escalate, research and resolve customer review site queries that affect Cloudways’ reputation
- Develop crisis communication plans and lead the organization's response during reputational crises or emergencies, providing timely and accurate information to internal and external stakeholders
- Support the writing and editing of press releases, blog posts, interview responses, and other communications materials when it’s required
- Monitor media coverage to evaluate the effectiveness of public relations campaigns and identify areas for improvement
- Collaborate with internal teams (marketing, customer success, executive leadership, etc,) to ensure consistent messaging is adopted across all communication channels.
- Stay up-to-date with industry trends, current events, and emerging issues that may impact the organization's reputation and recommend proactive strategies to address these
- Mentor and coach members of the team to support learning and skills development
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