Technical Program Manager, Billing Systems

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Requirements:

• 5+ years of software engineering, systems engineering or technical product/program management experience
• You are not satisfied with just delivering a program on time—you are discerning about product/infrastructure architecture and obsessed with quality, reliability & correctness
• You have a track record of providing program management during all phases of software development from kick-off to ship, demonstrating critical thinking and thought leadership
• You have strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
• You can drive internal and external process improvements across multiple teams and functions
• Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Analytical and problem-solving experience with large-scale platforms, infrastructure and organizations
• Experience leading initiatives with a global footprint having built APIs, products, and complex systems/infrastructure at scale

Responsibilities:

• Operationalize and execute on key cross functional programs spanning all engineering organizations including managing Operation Reviews, driving efficiencies in capacity governance and launch reviews
• Partner with Engineering Managers and Technical Program Managers to define, scope and improve the operational needs within the teams
• Define and standardize documentation and communication processes
• Develop, implement, and iterate on program management procedures, frameworks, and metrics to achieve goals with defined success criteria
• Develop, define and report on program health and success metrics
• Leverage data to drive strategic decisions and reporting at the leadership level
• Create canonical documentation of plans and processes, driving consistency and alignment across teams