Express Advocate

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Requirements:

• At least 2+ years of claims handling experience including coverage and liability or relevant experience
• Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills
• Mac literate, including Google and Microsoft
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree
• Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

Responsibilities:

• Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels.
• Recommend ultimate resolution on assigned cases in excess of their authority to local claims management
• Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage
• Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action Respond to various written and telephone inquiries including status reports
• Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and meet set goals of performance
• Strong customer service skills as demonstrated in listening and the ability to show empathy
• Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals