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Customer Success Operations Manager (Argentina Only)

Posted 23 days agoViewed

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💎 Seniority level: Manager, 4-5 years

📍 Location: Argentina, EST

💸 Salary: 24000.0 USD per year

🔍 Industry: Software Development

🏢 Company: FreeWill👥 101-250💰 $30,000,000 Series B about 3 years agoSocialNon ProfitSocial ImpactSoftware

🗣️ Languages: English

⏳ Experience: 4-5 years

🪄 Skills: Project ManagementAgileData AnalysisStakeholder managementProcess improvementCustomer SuccessSaaS

Requirements:
  • 4-5 years of experience in SaaS customer success operations, including experience building and maintaining automated workflows in a CS tool
  • Demonstrated ability to lead large, complex projects
  • Strategic, analytical thinker & proactive problem solver, with keen attention to detail
  • Ability to learn new tools quickly and independently
  • Superior written and verbal communication skills
Responsibilities:
  • Lead the design, implementation, and launch of new PS processes, collaborating with stakeholders across multiple teams.
  • Build workflow automations in Churn Zero, participate in ongoing iteration and management of existing workflows, troubleshoot Churn Zero issues for the team.
  • Participate on GTM teams.
  • Manage Partner Success processes to ensure timely and accurate execution of time-sensitive workflows critical to daily team operations (handoff, upsell, downsell, logo churn, new product configuration, onboarding forms).
  • Execute on product configuration updates requested by partners, proactively monitor for configuration errors, and help resolve urgent partner issues that occasionally arise.
  • Develop and maintain process documentation, troubleshooting resources, and training materials
  • Act with FreeWill’s values of focus, joy, kindness, and courage
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