Director of Client Strategy, Corporate

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Requirements:

• 5+ years of leadership experience in Customer Success or Account Management roles
• 6+ years of experience in gross retention focused roles
• Skilled in client relationship management, with a track record of driving value and successful renewals, leading to expansion.
• Adept at identifying risks early to mitigating churn risk, and scaling this across a broader book of business and team
• Adept at navigating complex organizations to uncover new revenue opportunities.
• A strategic thinker who can translate data insights into actionable plans.
• Passionate about building a team culture that prioritizes customer success and growth
• Experience managing the holistic life cycle of a client relationship from onboarding, quarterly business reviews, renewal, and upsells
• Experience working with large enterprises and liaising with senior executives across several business functions such as strategy, sales, marketing, and data/insights.
• A track record of not only meeting but exceeding gross retention targets
• High EQ, you are sensitive to clients’ needs and quickly develop client relationships

Responsibilities:

• Lead and develop a team of Client Strategy Managers (CSMs), helping to set and execute plans to achieve retention and revenue goals.
• Lead the team responsible for driving successful renewal processes and outcomes: ensuring value and adoption to drive high retention and long-term client partnerships.
• Deeply understands the client base and jobs to be done.
• Leverages product expertise to drive value, user engagement, and deeper adoption
• Cross functional alignment to drive positive client outcomes access the Product and Revenue organization
• Build and leverage tools and data to support a quickly scaling book and user base
• Support AE team to drive upsell opportunities by identifying additional client needs and expanding product adoption.
• Build and maintain relationships with budget owners and key decision-makers
• Collaborate cross-functionally with solutions and client strategy teams to ensure clients receive high-value insights and support.
• Implement best practices and data-driven strategies to enhance account management performance.