Solutions Engineer - Integrations

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Requirements:

• 4+ years of experience designing and developing integration solutions using established architecture methodologies.
• 4+ years of experience building enterprise-scale integrations or API scripting.
• Proven track record of leading B2B system integration projects and workflow implementations.
• Experience working directly with manufacturing systems/customers, specifically supporting B2B integrations is required.
• Strong understanding of integration architectures, APIs, and data formats (JSON, XML, CSV).
• Working knowledge of relational databases and SQL.
• Experience with system-to-system data mapping and workflow automation.
• Solid grasp of IT infrastructure, including networking, server architecture, virtualization, and security best practices.

Responsibilities:

• Lead technical discovery with customers to understand integration needs, data models, and business workflows.
• Design integration architectures that map Amper’s product to customer environments, ensuring data integrity and process alignment.
• Develop solution designs that account for IT constraints such as security, networking, and system compatibility.
• Define best practices for integration workflows, API utilization, and data synchronization.
• Serve as the primary technical contact for integration projects, working closely with customer IT teams to explain deployment processes and address concerns.
• Work alongside CSMs and TAMs (Technical Account Managers) to guide customers through the implementation process, providing expertise on authentication, networking, and security best practices.
• Lead technical troubleshooting efforts, diagnosing issues across APIs, databases, containers and networking layers.
• Work alongside Customer Success, Sales, and Engineering teams to ensure smooth execution of integration projects.
• Train and advocate for TAMs to develop deeper capabilities with designing and building integrations to scale up this function.
• Assist in deploying and validating integration solutions, ensuring successful data flow and system interoperability.
• Provide technical documentation and training for both internal teams and customers.
• Establish scalable integration patterns that can be standardized across multiple customer implementations.
• Collaborate with engineering teams to enhance Amper’s API and integration capabilities.
• Develop reusable integration templates and best practices to accelerate future projects.
• Stay up to date with industry trends in system integrations, data connectivity, and IT infrastructure.