ApplyProgram Manager - Trust and Safety
Posted about 1 month agoViewed
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💎 Seniority level: Manager, 2+ years
📍 Location: United States, Canada, Philippines
🔍 Industry: Trust and Safety
🏢 Company: Thumbtack👥 1001-5000💰 $275,000,000 Series G almost 4 years ago🫂 Last layoff over 2 years agoHome ServicesLocalService IndustryProfessional Services
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: Project ManagementSQLAgileData AnalysisProject CoordinationJiraCross-functional Team LeadershipREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingOrganizational skillsTime ManagementWritten communicationMicrosoft Office SuiteAdaptabilityRisk ManagementStakeholder managementProcess improvementData analytics
Requirements:
- 2+ years in program management, policy or project management, and can lead complex projects to successful outcomes (impacting approx. 10 to 100+ people).
- Track record of analytical decision-making and problem-solving skills, which includes executing/driving solutions forward yourself.
- Has written detailed, organized proposals, policies, processes, workflows, etc.
- Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences.
- Can quickly build expertise, absorb details, and adapt to shifting priorities.
Responsibilities:
- Promote safety for users on Thumbtack by completing quarterly projects to improve the quality and efficiency of Trust and Safety programs and operations:
- Maintain and update significant Trust and Safety programs like the Thumbtack Solution Center, the Non-Discrimination Policy, Content Moderation, Anomaly Detection, Manual Fraud Investigation, Payments Risk, Incentive Fraud, etc.
- Collaborate with Product, Engineering, Legal, Enablement, Sales, Marketing, and Operations (Trust and Safety, Customer Service, Refunds), etc. as needed to align on the Trust and Safety vision, requirements, and enforcement strategies.
- Become a subject matter expert on our global Trust and Safety policies, processes, and procedures and take ownership for seeking solutions with appropriate parties whenever you identify issues.
- Draft standard operating procedures (between 10 to 50 pages), regularly write project charters, utilize various project management frameworks and roadmaps, present findings/recommendations, etc.
- Manage stakeholders with clear, direct, detailed, organized, adaptable, and persuasive communication (verbal and written).
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