Technical Support Representative, Tier 1 (South Korea, Remote)

Bachelor’s degree or applicant with experience working in a customer support role Fluent spoken/written English and Korean Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure Excellent computer skills Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux) A good understanding of Microsoft Office products Excellent planning and organisational skills Ability to work with sensitive and confidential material and possess excellent judgement Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L (Desirable) Broad understanding of web technologies and Software as a Service (SaaS) (Desirable)

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. Coordinate closely with Engineering and Product Management on all product issues & releases Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line. Support other strategic initiatives as needed.