Customer Success Manager
L
Lever
Full-TimeMiddle
Salary not disclosed
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Job Details
Responsibilities
- Grow and maintain a high performing team of Site Reliability Engineers including recruiting and retaining top talent capable of operating under pressure through empowerment, development and coaching/mentoring.
- Define and own the roadmaps to continuously improve platform resilience, automation and reduce the amount of toil.
- Own the prioritization, planning of projects and features, stakeholder management and tracking of commitments to our customers.
- Look for efficiencies & driving results using smarter monitoring; find opportunities in optimising the customer experience whilst balancing change risk with automation and testing.
- Instrument SLI, SLOs, and actionable alerts in partnership with product owners, engineering and architecture teams.
- Identify, measure and track reduction & automation of manual and repetitive work.
- Identify, prevent and fix complexities that are found in software design, system architecture, configuration, deployment processes, or elsewhere.
- Partner with engineering, InfoSec, application architecture and other groups for addressing both customer and internal pain points through automation.
- Drive the firm’s SRE strategy to ensure production availability and resilience with a strong focus on excellent customer experience.
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