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Customer Success Manager - East

Posted 6 days agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: United States

💸 Salary: 120000.0 - 160000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Dagster Labs👥 11-50💰 $33,000,000 Series B over 1 year agoCloud Data ServicesBig DataSoftware

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceAccount ManagementClient relationship managementCross-functional collaborationRelationship managementData visualizationCustomer supportCustomer SuccessSaaS

Requirements:
  • 3-5 years experience in a customer success or account management role, preferably within the SaaS industry
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
  • Strong analytical skills and ability to use data to identify trends and drive decision-making
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
Responsibilities:
  • Onboarding new customers and ensuring a positive initial experience with the product
  • Providing ongoing support to customers through various channels to ensure their success with the product
  • Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
  • Collaborating with sales and product teams to identify upsell and cross-sell opportunities, and to communicate customer feedback for product improvement.
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