Strategic Account Manager
S
SardineFraud Prevention, Fintech
US, Canada, ESTFull-TimeSenior
Salary$130K - $210K; $130K – $210K • Offers Equity • Offers Bonus • Multiple Ranges; US: Estimated base salary $130K – $210K • Offers Equity • Offers Bonus; Canada: Estimated base salary CA$150K – CA$220K • Offers Equity • Offers Bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Project ManagementBusiness IntelligenceData AnalysisData scienceREST APICommunication SkillsAnalytical SkillsComplianceCustomer SuccessAccount ManagementRisk Management
Requirements
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
- Understanding of how customers integrate APIs.
- Domain experience in compliance, fintech, or AML/KYC.
- Second-to-none analytical skills; excelling at number crunching and drawing insights.
- Proficiency in using business intelligence tools.
- Capability of translating complex strategies into actionable processes and outcomes.
- Natural ability at building relationships and collaborating with others.
- Strong presentation skills for virtual and in-person meetings.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project management skills, synthesizing inputs and balancing stakeholder needs.
- Proactive in improving processes.
- Passion for making customers more efficient.
Responsibilities
- Be the primary point of contact for customers, addressing day-to-day issues and opportunities.
- Help customers maximize their ROI in Sardine's products and services.
- Build a thorough understanding of product, technology, and strategy to communicate to customers.
- Translate complex product and technology problems into simple, actionable solutions.
- Advise on best practices for fraud and compliance.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis for long-term expansion planning.
- Work with risk analytics teams to solve new fraud typologies and communicate findings.
View Full Description & ApplyYou'll be redirected to the employer's site
