Client Operations Manager

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Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
• Proven track record of leading cross-functional teams and managing enterprise-level clients.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.

Responsibilities:

• Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
• Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
• Proactively identify opportunities to support client growth, retention, and satisfaction.
• Oversee service delivery across multiple teams, ensuring high performance and service quality.
• Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
• Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
• Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
• Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
• Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
• Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
• Foster cross-department collaboration to address client needs efficiently and effectively.
• Ensure adherence to service agreements and compliance standards to mitigate operational risks.
• Work closely with internal teams to maintain data security and operational integrity.