Customer Support Representative (EE)

Solid written and spoken English 2 years of customer support experience in various environments, or a degree from a top-tier institution Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time Genuine enthusiasm for delivering unparalleled customer service An independent spirit thriving in a remote, dynamic setting Sharp analytical and critical thinking abilities Adaptability, coupled with a receptivity to feedback Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Efficiently address customer inquiries within Customer Support channels, ensuring adherence to service-level agreements Leverage knowledge base to efficiently address common customer queries Identify and escalate technical issues, prioritizing customer satisfaction Actively contribute to refining customer operations to uplift support offerings and bolster customer retention and revenue Act as a pivotal bridge between customers and product/engineering teams, channeling critical feedback