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Senior Implementation Manager
Posted about 2 months agoViewed
💎 Seniority level: Senior, 10+ years
💸 Salary: 160000.0 - 200000.0 USD per year
🔍 Industry: Fintech/Payments
🏢 Company: Highnote👥 1-10💰 $2,500,000 5 months agoMusicSoftware
⏳ Experience: 10+ years
Requirements:
- 10+ years of experience in card issuing, program management, or a related fintech/payments field.
- Proven track record of successfully launching large-scale card programs with a strong emphasis on risk management and regulatory compliance
- Proficiency with advanced project management tools (such as Jira, Monday.com, Airtable) and frameworks (Agile, Waterfall)
- Highly organized, detail-oriented, and adept at driving multiple large-scale initiatives in parallel
- Exceptional communication (written and verbal) with strong executive presence to engage C-level stakeholders
- Demonstrated ability to foster collaboration across diverse teams and influence outcomes without direct authority
- Action oriented; no task is too small or insignificant for you
- Outrageous sense of urgency
Responsibilities:
- Act as the strategic partner to customers, shaping the program design and ensuring alignment with their business objectives.
- Provide high-level guidance on compliance, regulatory, and operational best practices in collaboration with internal and external stakeholders.
- Build and maintain strong executive-level relationships, both internally (across Product, Compliance, Operations) and externally (customers, sponsor banks, card networks)
- Develop and execute comprehensive, multi-phase project plans to support the implementation of complex card programs.
- Leverage advanced project management methodologies to anticipate risks, solve issues quickly, and maintain seamless communication
- Collaborate effectively internally and with the bank partner to deliver against committed timelines, manage brand guidelines, and ensure adherence to network regulations.
- Provide expert consultation to customers on policies, marketing materials, and card art, ensuring regulatory compliance and brand consistency
- Configure the Highnote platform to meet complex program specifications, integrating seamlessly with customer systems.
- Offer ongoing operational support post-launch, positioning yourself as a trusted advisor for evolving program requirements
- Take ownership and deliver results in a fast-paced and ambiguous environment
- Identify and champion opportunities to optimize implementation processes, enhancing speed-to-market and customer satisfaction
- Contribute to Highnote’s overall knowledge base by documenting lessons learned and driving strategic discussions around product enhancements
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