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Unconventional CCO - Redefine Customer Success Leadership

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Requirements:

NOT STATED

Responsibilities:

• Develop and implement a comprehensive strategy to ensure customers reach their desired business outcomes.
• Serve as the voice of the customer, embedding customer feedback into every facet of the organization.
• Oversee customer onboarding and adoption strategies that deliver measurable value quickly and effectively.
• Ensure retention, growth, and advocacy by proactively addressing customer needs and opportunities for success.
• Act as a key stakeholder in shaping product roadmaps, ensuring they address real-world challenges in B2B Commerce, Sales, and Billing.
• Lead the VP of Implementation and Director of Support to align teams around a unified customer success vision.
• Collaborate with cross-functional teams to integrate customer-centricity into our solutions and go-to-market strategies.
• Build scalable systems and processes to support global growth and operational efficiency.
• Leverage AI and analytics to enhance team productivity and optimize the customer journey.

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