Senior Business Travel Consultant - Remote

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Requirements:

• Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

Responsibilities:

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.