Italian Speaking Technical Support Consultant - Athens (Remote in Greece)

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Requirements:

• Fluent in Italian and proficient in English; knowledge of additional languages is a plus.
• Prior experience in technical support or customer service preferred.
• Strong analytical and problem-solving skills.
• Excellent communication skills with a focus on customer satisfaction.
• Familiarity with online media tools and current technologies.
• Able to work independently in a remote environment as well as part of a collaborative team.
• Flexibility to work various shifts, including evenings and weekends as required.

Responsibilities:

• Assist Italian-speaking clients with technical issues via phone, email, and chat.
• Diagnose, troubleshoot, and resolve customer queries related to online media services effectively.
• Provide clear and comprehensive guidance to clients through troubleshooting steps.
• Accurately document all customer interactions and technical issues in the company support system.
• Collaborate with team members to escalate complex issues and ensure timely resolutions.
• Maintain a high level of client satisfaction through responsive and helpful service.
• Keep abreast of product updates and technological advancements to provide accurate assistance to clients.