French Speaking Client Support Representative - Athens (Remote in Greece)

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Requirements:

• Fluency in French and English; knowledge of additional languages is a plus.
• Previous experience in a customer support role is preferred.
• Excellent communication skills and a strong commitment to customer service.
• Strong analytical and problem-solving abilities.
• Familiarity with CRM systems and experience in a remote working environment.
• A self-motivated team player with a positive attitude and strong interpersonal skills.

Responsibilities:

• Deliver high-quality customer support to French-speaking clients through phone, email, and live chat.
• Respond to customer inquiries regarding products, services, and account-related questions efficiently.
• Identify, troubleshoot, and resolve client issues to ensure a high level of customer satisfaction.
• Maintain accurate records of client interactions and document feedback in the CRM system.
• Collaborate with remote team members to enhance service delivery and share best practices.
• Stay updated on product offerings and company policies to provide informative and accurate assistance to clients.