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Enterprise Customer Experience Expert

Posted 21 days agoViewed

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💎 Seniority level: Senior, Minimum of 8+ years in OCR, IDP, and automation, with at least 3+ years specializing in ABBYY tools

📍 Location: Hungary

🔍 Industry: Intelligent automation and document processing

🏢 Company: ABBYY👥 1001-5000💰 over 3 years agoCommunications InfrastructureAnalyticsData VisualizationSoftware

⏳ Experience: Minimum of 8+ years in OCR, IDP, and automation, with at least 3+ years specializing in ABBYY tools

🪄 Skills: Machine LearningAnalytical SkillsScriptingDebugging

Requirements:
  • Minimum of 8+ years in OCR, IDP, and automation.
  • At least 3+ years of experience using ABBYY tools such as Vantage, FlexiCapture, FlexiLayout, and FineReader Engine.
  • Familiarity with generative AI and LLM models.
  • Strong analytical and programming skills.
  • Excellent communication and interpersonal skills.
  • Expertise in code reviews and debugging.
Responsibilities:
  • Serve as the primary contact for enterprise customers, ensuring they maximize their support contracts.
  • Design technical solutions using ABBYY tools to optimize customer processes.
  • Engage proactively with customers, addressing evolving needs and advocating for their priorities.
  • Apply analytical skills to diagnose complex issues and improve system performance.
  • Conduct health checks and monitor customer satisfaction metrics.
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