Renewal Account Manager, Mid-Market West

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Requirements:

• Bachelor’s degree or equivalent experience.
• 5-8 years of proven experience in account management, sales, or customer success, preferably in renewals.
• Strong understanding of customer renewal processes and strategies.
• Experience leveraging MEDDPICC sales methodology.
• Experience working with channel partners throughout the sales cycle.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build relationships with key stakeholders.
• Self-motivated with strong organizational and time-management skills.
• Strong analytical skills and experience with CRM tools (e.g., Salesforce).

Responsibilities:

• Own the end-to-end renewal sales process for assigned customer accounts.
• Maintain strong relationships with existing customers to ensure satisfaction.
• Partner with customers to understand their needs and provide solutions.
• Manage contract renewals and identify upsell opportunities.
• Collaborate with various teams for seamless account management.
• Track and manage the renewal pipeline for timely renewals.
• Provide accurate renewal forecasts and reports to management.
• Act as a customer advocate to drive product improvements.