Director of Customer Success, Enterprise

Posted about 1 month agoViewed

💎 Seniority level: Director, 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of previous management and leadership experience

📍 Location: United States

💸 Salary: 123930.0 - 198288.0 USD per year

🔍 Industry: Public safety and justice technology

🏢 Company: Axon👥 1001-5000💰 $246,000,000 Post-IPO Equity over 6 years agoGovTech Electronics Hardware Software

⏳ Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of previous management and leadership experience

🪄 Skills: LeadershipProject ManagementData AnalysisAccount ManagementCross-functional collaborationRisk ManagementCustomer SuccessSaaS

Requirements:

Bachelor’s degree or higher.
6+ years of relevant work experience within customer success, sales, or account management.
3+ years of previous management and leadership experience.
Understanding of the SaaS customer journey, customer onboarding, and account management.
Proven track record of implementing efficient processes.
Ability to exceed measurable goals such as NPS and adoption.
General knowledge of project management practices.
Proven cross-functional collaboration skills.

Responsibilities:

Lead a team of Strategic Customer Success Managers managing Axon’s largest customers.
Coach and develop team members on a regular basis.
Act as a key strategic leader within the Customer Success organization.
Identify opportunities to increase business and financial impact.
Develop and execute new programs.
Hold team accountable for operational rigor, KPIs, and goals.
Monitor customer risk and manage escalations.
Establish individual CSM career development goals with reviews.

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