Technical Consultant, APAC

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Requirements:

• Lead by example and mentor junior team members.
• Understand modern web architecture, frontend development, and serverless computing.
• Experienced in incident management and effective procedural communication.
• Possess exceptional communication skills.
• Demonstrate autonomy and ownership in a fast-paced startup environment.
• Comfortable working within a fully remote, globally distributed team.
• Passionate about delivering an exceptional customer experience.
• Available for weekend and on-call work.
• 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.
• 5+ years experience in front-end web development or using React in production.

Responsibilities:

• Ensure that Enterprise customers receive and understand the value of the platform.
• Provide product expertise and strategic consultation during the Enterprise customer journey.
• Conduct training sessions for Enterprise customers.
• Act as a technical authority during onboarding and pre-production calls.
• Maintain thorough knowledge of the Vercel platform and Next.js framework.
• Collaborate with Customer Success and external engineering teams to address product needs.
• Resolve customers' immediate concerns while considering long-term outlook.
• Improve existing and identify new internal documentation, processes, and policies.
• Assist Customer Success Managers with Enterprise requests.