Website Services Specialist

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Requirements:

• A proven track record in customer relationship building and account management.
• Ability to align product features with customer goals.
• Exceptional written and verbal communication skills.
• Ability to thrive in cross-functional, dynamic environments.
• Manage multiple projects with precision and stay on top of deadlines.
• Proficiency in G-Suite, Excel, and Word.
• Experience creating, deploying, and updating websites is a plus.
• Familiarity with Duda, HTML, CSS, or JavaScript is a plus.
• Knowledge of domains and DNS is a plus.
• Skills in Adobe Photoshop and Illustrator are nice to have.

Responsibilities:

• Be the go-to expert for managing client relationships, ensuring their websites are functional and thriving.
• Maintain a ticketing system to address and resolve customer website inquiries.
• Foster strong partnerships with clients post-onboarding, ensuring satisfaction.
• Define project deliverables, establish timelines, and resolve content and technical challenges.
• Collaborate with customers to identify and address issues, delivering swift solutions.
• Oversee content management systems to build, track, and maintain websites.
• Craft and edit web content, including image editing and proofreading.
• Act as a liaison between internal teams, colleagues, and third-party vendors.
• Identify opportunities for product enhancement and collaborate on new ideas.
• Play a key role in training new team members and taking on additional duties as requested.