Sr. Software Engineer - Customer Insights

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Requirements:

• Comfortable discussing performance, security, and user interactions in complex systems verbally and in written form.
• Experience writing and maintaining systems in Go or an equivalent language.
• Experience working with Docker and containers.
• Exposure to customer support or OSS community support.
• Comfortable on the Linux command line and using CLI tools.
• Experience using source code management tools like Git.
• Experience working in AWS environments, especially ECS, VPC networking, managed databases, and load balancers.
• A willingness and desire to continuously learn.
• Driven to make iterative improvements as the systems and organization mature.

Responsibilities:

• Work at the intersection of software development and data engineering to solve problems around metrics and telemetry collection and processing.
• Architect, build, extend, maintain, and provide operational support to services and systems including APIs, CLI tools, and supporting libraries.
• Write code daily in Go, occasionally in Python and Javascript.
• Author and maintain documentation across a product lifecycle from RFCs to READMEs and runbooks.
• Collaborate with Product Management to define technical requirements based on research and stakeholder feedback.
• Be responsible for the full lifecycle of feature development from design through testing, release, and ongoing support.
• Work with stakeholders in various roles to improve data collection and reliability.
• Collaborate with team members in pairing and mob programming, as well as work independently.