AVP of Client Services (Remote)
B
BusinessolverBenefits Technology and Services
United StatesFull-TimeExecutive
Salary90000.0 - 140000.0 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 8+ years
- Required Skills
- LeadershipProject ManagementStrategyDocumentationCommunication SkillsAnalytical SkillsCompliance
Requirements
- 8+ years progressive experience working with brokers, carriers, and clients in the Benefit Administration arena.
- Bachelor’s Degree in Management, Communication, or similar field preferred.
- Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred.
- Highly motivated and possesses a positive attitude.
- Strong relationship management and project management expertise.
- Excellent verbal and written communication skills.
- Resourceful and creative problem solver.
- Tech-savvy and willing to learn about new technologies.
- Desire for continuous learning and availability to travel up to 15%.
Responsibilities
- Partner with Project Management and Production Planning teams to review capacity and deliverables.
- Provide direction on documentation of work requests and assign work to resources.
- Analyze performance on client health scorecard and address risks.
- Act as escalation point for service delivery concerns.
- Provide operational performance reports to client leadership.
- Conduct strategy meetings with Customer Success team.
- Lead daily stand-up meetings to review deliverables.
- Manage team members and conduct regular 1:1s.
- Conduct new team member training.
- Ensure execution of Annual Enrollment activities.
- Participate in sales finalist meetings with the sales team.
- Engage in ongoing educational opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
