Apply📍 Mexico
🔍 E-commerce
- 3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environment
- Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required
- Strong understanding of analysis of eCommerce websites for optimization and best practices
- Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)
- Bachelor’s degree in business, marketing, or computer science related field or equivalent experience required
- Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation.
- Be a technical resource that helps maintain and optimize your customer’s technical ecosystem.
- Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success.
- Develop and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applications.
- Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents.
- Work closely with internal Support teams for case oversight and management, ensuring your client’s cases are aligned in accordance with your client's priorities.
- Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem.
- Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap.
- Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Evaluate your client’s technology environment and recommend apps, integrations, features and partners aligned to your client’s business objectives.
- Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.
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Posted 3 days ago
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