ApplyTechnical Account Manager - Remote
Posted about 2 months agoViewed
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💎 Seniority level: Manager, 3+ years
📍 Location: Mexico
🔍 Industry: ECommerce
🏢 Company: BigCommerce👥 1001-5000💰 $64,000,000 Series F over 6 years ago🫂 Last layoff about 1 year agoSoftware Development
🗣️ Languages: English
⏳ Experience: 3+ years
🪄 Skills: HTMLCSSJavascript
Requirements:
- 3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting.
- Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript.
- Strong understanding of eCommerce website optimization and best practices.
- Experience with foundational online marketing principles including SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, and Social Media.
- Customer-focused advocate driving growth throughout the client's lifecycle.
- Exposure to working with Design Agencies, App Developers, Project Managers, and Engineering teams.
- Experience with the BigCommerce product is a plus.
- Bachelor’s degree in business, marketing, or computer science or equivalent experience required.
- Must be ambitious, self-motivated, goal-oriented, highly collaborative, and driven.
Responsibilities:
- Manage a book of business, including Fortune 500 companies.
- Provide proactive, strategic, and operational technical guidance.
- Be a technical resource for optimizing customer’s technical ecosystems.
- Collaborate with Product and Engineering teams on feature prioritization.
- Develop and maintain Technical account level Run Books.
- Provide platform configuration support and conduct service reviews.
- Work with internal Support teams for case management.
- Lead technical Best Practice reviews with clients.
- Personalize information regarding maintenance and product updates.
- Participate in business reviews and recommend growth plans.
- Communicate initiative progress to stakeholders.
- Evaluate technology environments and recommend relevant solutions.
- Assist with high severity requests and manage escalations.
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