Senior Staff Backend Engineer, Customer Operations

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Requirements:

• Track record of technical excellence in delivering resilient systems, ideally in consumer products.
• Experience in solving complex human + tech problems at scale.
• Technical leadership experience across multiple teams to address optimization challenges.
• Strong quantitative mindset and data-informed decision-making.
• Comfortable in cross-functional teams dealing with ambiguity.
• Experience or desire to work with Machine Learning specialists.
• Demonstrable experience collaborating with senior non-technical stakeholders.

Responsibilities:

• Partner with the Engineering Director to support technical leadership across multiple squads and engineers.
• Identify and execute on opportunities with product and operational leaders to meet organizational goals.
• Solve multi-faceted optimization challenges, including workforce management and customer support efficiency.
• Contribute to both strategic planning and detailed execution of technical projects.
• Lead architectural discussions to ensure robust and optimal system solutions.
• Mentor and support the growth of engineering teams.