Japanese Speaking Customer support for luxury car brand - Remote in Greece

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Requirements:

• EU Passport or ID card is required.
• Fluency in Japanese (both spoken and written) is required (C1).
• Strong communication and interpersonal skills.
• Previous experience in the luxury automotive sector or customer service is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine interest in luxury cars and automotive trends is a significant advantage.
• Familiarity with customer relationship management systems is a plus.

Responsibilities:

• Deliver outstanding customer support via phone, email, and chat in Japanese.
• Assist customers with inquiries regarding luxury vehicles, including specifications, pricing, and service options.
• Effectively resolve customer complaints and provide suitable solutions.
• Educate customers on the features of luxury cars and assist them in the purchasing process.
• Maintain accurate records of customer interactions for quality assurance.
• Collaborate with colleagues to enhance overall customer experience.