Technical Trainer

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Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience.
• 2 years + delivering technical training, preferably software training.
• Willing and able to travel to deliver training up to 75% of the time.
• Possess exceptional presentation and presentation skills.
• Proficient verbal and written communication in English, additional languages an asset.
• Excellent knowledge of Windows operating systems and virtual machines.
• Excellent knowledge of networking principles and IP configuration.
• Experience with database concepts and client-server environments.
• Experience with technical troubleshooting methods.
• Experience with physical access control systems.
• Experience with video management systems.

Responsibilities:

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff.
• Update existing training material to reflect changes in new product releases.
• Create training presentations, manuals, course outlines, and digital references.
• Contribute to improve training documentation and tools.
• Maintain a current, in-depth knowledge of Genetec’s products and functionality.
• Participate in classroom setup, lab and exam grading, and course question follow-up.
• Facilitate instructor-led technical courses using servers, clients, networks, and devices.
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS.
• Communicate course feedback to internal teams for process and product improvement.
• Effectively convey technical understanding to different audiences, from users to administrators.