ApplyCustomer Service Agent (Bogota, Colombia Remote)
Posted about 2 months agoViewed
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💎 Seniority level: Entry, 3+ years of customer support experience
📍 Location: Colombia
🔍 Industry: Fintech
🏢 Company: Sezzle👥 101-250💰 $150,000,000 Post-IPO Debt 8 months ago🫂 Last layoff almost 3 years agoMobile PaymentsE-CommerceFinancial ServicesPaymentsFinTech
🗣️ Languages: English, Spanish
⏳ Experience: 3+ years of customer support experience
🪄 Skills: JiraCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsProblem-solving skills
Requirements:
- Excellent communication and interpersonal skills.
- Fluent in written and spoken English and Spanish; a third language is preferred.
- 3+ years of customer support experience, preferably with software.
- Proven success in a fast-paced support environment.
- Exceptional verbal and written communication skills.
- Ability to manage multiple tasks efficiently.
- Driven to understand and solve customer problems.
- Bachelor's degree or equivalent education and experience.
- Experience with Zendesk, LiveAgent, or Jira is a plus.
Responsibilities:
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers.
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone.
- Build a network of trust with the customer support team.
- Gather customer feedback to relay to Product and Development teams.
- Act as an advocate for customers and suggest improvements.
- Communicate trends and seek innovative solutions for customer needs.
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