Customer Success Representative

Posted 4 months agoInactiveViewed

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💎 Seniority level: Entry, Previous experience in customer service or a related field is preferred.

📍 Location: Mexico

🏢 Company: Enroute👥 1-10💰 Non-equity Assistance over 4 years agoE-Commerce Enterprise Software Software

🗣️ Languages: English, Spanish

⏳ Experience: Previous experience in customer service or a related field is preferred.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Exceptional verbal and written communication skills.
Strong problem-solving abilities with a customer-first mindset.
Ability and willingness to quickly learn and adapt to new systems and processes.
Highly organized and able to manage multiple customer interactions efficiently.
Experience with issue triage or customer support prioritization is a plus.
Previous experience in customer service or a related field is preferred.
Basic technical knowledge is a plus but not required.

Responsibilities:

Be the main customer contact for inquiries and issue resolution.
Troubleshoot and resolve customer concerns promptly.
Prioritize and triage issues, routing them as needed.
Collaborate with teams to address complex cases.
Maintain accurate records and provide feedback for improvement.

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