Customer Success Representative

Posted 4 months agoInactiveViewed

View full description

💎 Seniority level: Entry, Previous experience in customer service or a related field is preferred.

📍 Location: Mexico

🏢 Company: Enroute👥 1-10💰 Non-equity Assistance over 4 years agoE-Commerce Enterprise Software Software

🗣️ Languages: English, Spanish

⏳ Experience: Previous experience in customer service or a related field is preferred.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Exceptional verbal and written communication skills.
Strong problem-solving abilities with a customer-first mindset.
Ability and willingness to quickly learn and adapt to new systems and processes.
Highly organized and able to manage multiple customer interactions efficiently.
Experience with issue triage or customer support prioritization is a plus.
Previous experience in customer service or a related field is preferred.
Basic technical knowledge is a plus but not required.

Responsibilities:

Be the main customer contact for inquiries and issue resolution.
Troubleshoot and resolve customer concerns promptly.
Prioritize and triage issues, routing them as needed.
Collaborate with teams to address complex cases.
Maintain accurate records and provide feedback for improvement.

Apply

Related Jobs

Apply

🔥 Customer Success Representative (US Based E-commerce Floral Company)

Posted 13 days ago

📍 Mexico, Argentina, Colombia, Brazil, Philippines

🧭 Full-Time

🔍 ECommerce, floral

🏢 Company: Pearl👥 251-500💰 Angel about 6 years agoE-Commerce Sports

🔧 Requirements

2+ years in a customer-facing role, preferably in eCommerce, hospitality, or luxury services.
Strong communication skills (both written and verbal).
Experience handling high-touch customer interactions with professionalism.
Tech-savvy with experience in CRM tools and order management systems.

💡 Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and chat.
Build rapport with clients, providing personalized recommendations for floral arrangements.
Process online and phone orders efficiently, ensuring accuracy in floral selections, delivery details, and pricing.
Address customer concerns and resolve issues quickly, ensuring a seamless resolution process.
Identify upsell and cross-sell opportunities for additional floral products and services.

ShopifyCommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceRESTful APIsAttention to detailWritten communicationMultitaskingVerbal communicationJSONClient relationship managementSales experienceCRMCustomer supportCustomer Success

Posted 13 days ago

Apply