ApplyCustomer Success Representative
Posted about 2 months agoViewed
View full description
💎 Seniority level: Entry, Previous experience in customer service or a related field is preferred.
📍 Location: Mexico
🏢 Company: Enroute👥 1-10💰 Non-equity Assistance about 4 years agoE-CommerceEnterprise SoftwareSoftware
🗣️ Languages: English, Spanish
⏳ Experience: Previous experience in customer service or a related field is preferred.
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking
Requirements:
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability and willingness to quickly learn and adapt to new systems and processes.
- Highly organized and able to manage multiple customer interactions efficiently.
- Experience with issue triage or customer support prioritization is a plus.
- Previous experience in customer service or a related field is preferred.
- Basic technical knowledge is a plus but not required.
Responsibilities:
- Be the main customer contact for inquiries and issue resolution.
- Troubleshoot and resolve customer concerns promptly.
- Prioritize and triage issues, routing them as needed.
- Collaborate with teams to address complex cases.
- Maintain accurate records and provide feedback for improvement.
Apply