ApplyAssociate Product Support Specialist
Posted 6 months agoViewed
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💎 Seniority level: Entry, Previous work experience in a client facing role, support or in marketing
📍 Location: Slovakia, Czechia
🔍 Industry: Digital commerce and marketing technology
🏢 Company: Bloomreach👥 501-1000💰 $30,000,000 Debt Financing over 2 years agoWeb DevelopmentInformation TechnologyMarketing AutomationSoftware
🗣️ Languages: English
⏳ Experience: Previous work experience in a client facing role, support or in marketing
🪄 Skills: Analytical thinkingEnglish communication
Requirements:
- Basic understanding of HTML, CSS, JS.
- Strong problem-solving skills, from identification to resolution.
- Analytical thinking and ability to learn quickly.
- Advanced or native level of English language.
- Interest in data analytics and online marketing.
- Ability to communicate and build relationships with clients.
- Previous work experience in a client-facing role, support or marketing.
Responsibilities:
- Provide consulting to Bloomreach Engagement users through live chat or other channels.
- Cover topics such as product and technical questions about Bloomreach Engagement and related technologies.
- Help clients understand how to create reports, segmentations, campaigns or analyses.
- Diagnose requests and guide customers through the problem-solving process.
- Refer specialized cases to experts and assist other consultants with advanced use-cases.
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