Customer Service Specialist, (Call Centre & Medical Experience)

View full description

Requirements:

• Bachelor’s degree in Nursing, Pharmacy, or a related healthcare field (required).
• Master’s degree in Healthcare Administration, Nursing, or related field (preferred).
• 5+ years of experience in customer care or patient care management.
• Experience managing patient care call centers including scheduling.
• Strong background in care coordination in healthcare settings.
• Strong interpersonal and organizational skills.
• Advanced proficiency in EMR systems and healthcare CRM tools.
• Critical thinking and problem-solving skills.

Responsibilities:

• Build meaningful connections with patients and families.
• Coordinate patient follow-ups, medical appointments, and care transitions.
• Regularly check patient health statuses and escalate issues.
• Act as a liaison between patients, families, and care providers.
• Manage call center operations for effective handling of inquiries.
• Provide emotional support to patients during care.
• Collaborate with clinical staff to enhance patient outcomes.
• Maintain accurate patient records and ensure compliance.
• Drive initiatives to enhance care delivery systems.