Partner Success Strategist (Faith)

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Requirements:

• 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success, and/or a church based equivalent
• 1+ years experience working in faith-based spaces
• Comfort working with nonprofit partners across all religions and denominations
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment

Responsibilities:

• Produce outstanding fundraising results for nonprofits
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Maintain relationships year over year through renewals and upsells to provide more value to partners
• Onboard and launch new partners to set the tone for an interactive and successful partnership
• Lead regular meetings and other communications with partners to ensure that goals are understood, met and exceeded
• Work across multiple teams to create and follow systems to track partner campaigns and progress with FreeWill; identify patterns and provide insight on best tactics
• Provide marketing support to partners based on established best practices and adjust approach as new developments occur
• Report key metrics and updates to partners on a daily and monthly basis
• Communicate with partners about new FreeWill developments and proactively offer value
• Stay on top of latest nonprofit fundraising and customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage