Client Services Associate II
Company:
Location:Costa Rica
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite
Requirements:
2+ years of experience in a related field Good organization skills Strong communication skills Knowledge of Excel, capable of maintaining complex spreadsheets
Responsibilities:
Customized set ups (subcode creation and pricing implementation) High Touch Reseller Assignments managing entire support relationship Support of U.S. Government accounts Diagnoses and resolves various issues including technical support and billing Aid clients or sales with set up or billing inquiries Handle client escalations from calls/emails/surveys Maintain and update critical account and pricing tables Educate customers on products, policies, and procedures Attend Sales/Client meetings Assist with special projects Help with complex product implementations Ensure access to BusinessIQ Alerts and MyExperian Portal Coordinate support efforts between multiple departments