Technical Representative Representative (Cork, Remote)

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Requirements:

• A strong work ethic demonstrating dedication to the company and team.
• Experience in a customer-facing, service-oriented role, preferably in technical support or customer service contact center.
• Exceptional ability to use self-service resources to find solutions.
• Strong aptitude toward web, eCommerce, and hosting technologies.
• Exceptional critical thinking, soft skills, and a passion for customer success.
• Ability to effectively communicate with and deescalate frustrated customers.
• Basic understanding of web languages (HTML, CSS, Javascript, jQuery) and data structures preferred.
• Flexibility to shift work and occasional overtime in a 24x7x365 environment.

Responsibilities:

• Provide outstanding phone, email, and chat-based technical support to customers in a fast-paced 24x7 environment.
• Develop solutions for improving customer satisfaction and create lifelong promoters of the brand.
• Communicate with management and developers to enhance product functionality.
• Decrease incoming volume by striving for first contact resolution and advising customers on eCommerce best practices.
• Assist customers with common billing, invoice, and account issues.
• Utilize various training methods to stay updated on product advancements.