Apply📍 U.S.
🧭 Full-Time
🔍 Technology, public sector, national defense, financial services
- 5+ years Technical Account Management, Customer Support, hands-on Solution Engineering or equivalent experience.
- Ability to read and understand code in one or more modern programming languages and SQL.
- Proficiency in Linux with skills in network troubleshooting, log analysis, and service management.
- Practical experience with containerization technologies such as Docker and Kubernetes.
- Proficiency in concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
- Experience using Git/Github and Bash.
- Excellent written and verbal communication skills.
- Strong presentation skills for technical concepts.
- Experience leading technical solutions and engaging with IT executives.
- Experience with AWS or Azure is a plus.
- Past success in critical infrastructure industries is valuable.
- Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.
- Make architectural recommendations for the deployment of Mattermost software and adjacent technologies to ensure high availability, redundancy, and scalability.
- Deliver consulting based on experiences with successful Mattermost customer deployments.
- Work with Product Management, Engineering, and Support teams to resolve onboarding issues.
- Capture documentation of customer design and deployment decisions, and onboarding challenges.
- Identify key integration opportunities for Mattermost in DevOps and technical teams.
- Present technical information and benefits of Mattermost to various customer stakeholders.
DockerPostgreSQLSQLBashCybersecurityElasticSearchGitKubernetesMySQLAzureLinuxDevOpsPresentation skillsDocumentationMicroservices
Posted 5 months ago
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