Senior Technical Account Manager (Remote)

Posted 2 months agoViewed

💎 Seniority level: Senior

📍 Location: U.S.

🔍 Industry: Technology, public sector, national defense, financial services

🗣️ Languages: 20 languages

🪄 Skills: DockerKubernetesCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Technical proficiency in areas from databases to Docker.
Comfort in tackling technical issues and details with customers.
Ability to solve challenges across diverse technologies, including cross-platform mobile development and RESTful web services.
Growth mindset to understand unique customer needs and new technologies.

Responsibilities:

Serve as the primary technical lead for key customers.
Guide customers through the implementation, integration, and expansion of Mattermost.
Identify key points of integration within the customer's environment.
Work with customers to implement integrations utilizing development expertise.
Deliver and improve the predefined Onboarding Journey process.
Enable customers to leverage the capabilities of Mattermost effectively.

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