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Technical Account Manager (Remote)

Posted 5 months agoViewed

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💎 Seniority level: Senior

📍 Location: U.S.

🔍 Industry: Technology, public sector, national defense, financial services

🗣️ Languages: 20 languages

🪄 Skills: DockerKubernetesCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Technical proficiency in areas from databases to Docker.
  • Comfort in tackling technical issues and details with customers.
  • Ability to solve challenges across diverse technologies, including cross-platform mobile development and RESTful web services.
  • Growth mindset to understand unique customer needs and new technologies.
Responsibilities:
  • Serve as the primary technical lead for key customers.
  • Guide customers through the implementation, integration, and expansion of Mattermost.
  • Identify key points of integration within the customer's environment.
  • Work with customers to implement integrations utilizing development expertise.
  • Deliver and improve the predefined Onboarding Journey process.
  • Enable customers to leverage the capabilities of Mattermost effectively.
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