Support Technical Account Manager - Remote

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Requirements:

• Technical Support Engineer or Senior Analyst level experience with a strong focus on consultative service.
• Demonstrated technical aptitude with software platforms, web/mobile applications, data, API interfaces, and emerging AI tools.
• Exceptional verbal, written, and presentation skills with an emphasis on consultative communication.
• Familiarity with SaaS business systems, particularly within the gaming industry.

Responsibilities:

• Provide technical consulting and support as a trusted advisor to improve customer experience.
• Drive support queue, manage handoffs, escalation/incident management, root cause analysis, and contribute to the team knowledge base.
• Collaborate closely with internal stakeholders and external partners to resolve technical and business issues proactively.
• Conduct data analysis to support decision-making, monitor SLA adherence, and drive client operations.