Support Technical Account Manager - Remote

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Requirements:

• Technical Support Engineer or Senior Analyst level experience with a strong focus on consultative service and trusted advisory practices.
• Demonstrated technical aptitude with software platforms, web/mobile applications, data and API interfaces, and emerging AI tools.
• Strong analytical problem-solving skills, with attention to detail and a focus on proactive customer support and incident management.

Responsibilities:

• Provide technical consulting and support, serving as a trusted advisor to improve customer experience.
• Drive support queue, manage handoffs, escalation / incident management, root cause analysis, and contribute to the team knowledge base.
• Use Zendesk as the primary support channel, with frequent use of email, phone, chat, and virtual meetings.