Senior Technical Account Manager (Remote)

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Requirements:

• 5+ years Technical Account Management, Customer Support, hands-on Solution Engineering or equivalent experience.
• Ability to read and understand code in one or more modern programming languages and SQL.
• Proficiency in Linux with skills in network troubleshooting, log analysis, and service management.
• Practical experience with containerization technologies such as Docker and Kubernetes.
• Proficiency in concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
• Experience using Git/Github and Bash.
• Excellent written and verbal communication skills.
• Strong presentation skills for technical concepts.
• Experience leading technical solutions and engaging with IT executives.
• Experience with AWS or Azure is a plus.
• Past success in critical infrastructure industries is valuable.

Responsibilities:

• Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.
• Make architectural recommendations for the deployment of Mattermost software and adjacent technologies to ensure high availability, redundancy, and scalability.
• Deliver consulting based on experiences with successful Mattermost customer deployments.
• Work with Product Management, Engineering, and Support teams to resolve onboarding issues.
• Capture documentation of customer design and deployment decisions, and onboarding challenges.
• Identify key integration opportunities for Mattermost in DevOps and technical teams.
• Present technical information and benefits of Mattermost to various customer stakeholders.