Training Success Specialist, Netherlands or Belgium

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Requirements:

• Comfortable speaking and presenting to groups and facilitating activities.
• Intellectually curious, self-starting, and excellent in time management.
• Demonstrates adaptability, flexibility, and problem-solving abilities.
• Professional proficiency in spoken and written Dutch and English.
• Strong attention to detail while maintaining a bigger picture focus.
• Warm, friendly communication style and genuine interest in people.
• Good working knowledge of MS 365, online meeting platforms, and CRM systems.
• Team player who can work collaboratively with others.
• Preferred: competency in other European languages, experience in managing events, degree level education or equivalent experience in Customer Service, and knowledge of EU & UK data protection regulations.

Responsibilities:

• Partner with the Instructor to create an unforgettable classroom experience for course participants on both virtual and in-person courses.
• Prepare training venues and liaise with catering staff as host for in-person training.
• Build rapport with course attendees and foster productive relationships by addressing any questions or needs during or after training.
• Become an expert on the Prosci digital tools while remaining up-to-date on the latest Prosci solutions.
• Proactively work with colleagues to ensure all pre-, in-course, and post-course activities are completed efficiently.
• Analyze participant feedback and metrics for continuous improvement and collaborate with participants on change strategies.