Intake Officer - Home Care

Posted 2024-11-11

📍 Location: Australia

🔍 Industry: Aged Care

🏢 Company: Respect

🗣️ Languages: English

🪄 Skills: Business DevelopmentData AnalysisBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

Demonstrated successful sales and marketing experience/skills.
Advanced administrative procedures application skills.
Ability to understand basic analysis techniques.
Advanced word processing operation skills.
Understanding of continuous quality improvement principles.
Ability to undertake work of a confidential nature.
A current driver's license without restriction.
Current National Police Certificate (or ability to acquire).

Responsibilities:

Provide expert advice and support to prospective clients throughout the decision-making process.
Engage with potential clients through phone calls, emails, and meetings to explain benefits of home care services.
Nurture warm leads and maintain regular contact, converting them to hot leads when appropriate.
Develop and maintain strong relationships with referral sources.
Maintain accurate records of lead interactions in the CRM database and monitor My Aged Care portal referrals.
Identify new business opportunities through networking and market research.

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