ApplyCustomer Support Technician
Posted 2 months agoViewed
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💎 Seniority level: Entry, preferably
📍 Location: United States
💸 Salary: 54080 USD per year
🔍 Industry: Software for advocacy and political purposes
🏢 Company: NationBuilder👥 101-250💰 $10,000,000 Debt Financing about 6 years agoInternetCMSCRMPoliticsEmail MarketingSaaSEnterprise SoftwareSoftware
⏳ Experience: Preferably
🪄 Skills: Customer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationTroubleshooting
Requirements:
- Voracious learner with curiosity about how things work.
- Creator with a can-do attitude.
- Known for being helpful among friends and family.
- Exude empathy and remain calm under pressure.
- Strong reading comprehension and listening skills.
- Ability to identify customer needs effectively.
- Enjoy working in an open and collaborative environment.
- Excellent communication skills with strong grammar.
- Fast and accurate typing skills.
- Comfortable using tools like Slack, Intercom, and Google Docs.
- Willingness to work weekend shifts.
- Experience in customer-facing service preferred.
Responsibilities:
- Help customers resolve their technical issues over the phone, email and messenger.
- Provide a world-class support experience for customers with a helpful and empathetic attitude.
- Develop expertise in the NationBuilder platform and proficiency in email deliverability and DNS.
- Manage customer issues and emails efficiently.
- Document and troubleshoot product issues using internal reporting tools.
- Monitor customer account content for inappropriate activity.
- Stay updated on new product features.
- Identify and report customer issues to other teams.
- Support the company on cross-functional issues when needed.
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