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Customer Support Technician

Posted 2024-11-07

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💎 Seniority level: Entry, preferably

📍 Location: United States

💸 Salary: 54080 USD per year

🔍 Industry: Software for advocacy and political purposes

🏢 Company: NationBuilder

⏳ Experience: Preferably

🪄 Skills: Customer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Voracious learner with curiosity about how things work.
  • Creator with a can-do attitude.
  • Known for being helpful among friends and family.
  • Exude empathy and remain calm under pressure.
  • Strong reading comprehension and listening skills.
  • Ability to identify customer needs effectively.
  • Enjoy working in an open and collaborative environment.
  • Excellent communication skills with strong grammar.
  • Fast and accurate typing skills.
  • Comfortable using tools like Slack, Intercom, and Google Docs.
  • Willingness to work weekend shifts.
  • Experience in customer-facing service preferred.
Responsibilities:
  • Help customers resolve their technical issues over the phone, email and messenger.
  • Provide a world-class support experience for customers with a helpful and empathetic attitude.
  • Develop expertise in the NationBuilder platform and proficiency in email deliverability and DNS.
  • Manage customer issues and emails efficiently.
  • Document and troubleshoot product issues using internal reporting tools.
  • Monitor customer account content for inappropriate activity.
  • Stay updated on new product features.
  • Identify and report customer issues to other teams.
  • Support the company on cross-functional issues when needed.
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