Technical Account Manager

Posted 5 months agoViewed

💎 Seniority level: Manager, Minimum 3 years

📍 Location: Thailand

🔍 Industry: B2B enterprise Software / SaaS / payments

🗣️ Languages: English

⏳ Experience: Minimum 3 years

🪄 Skills: RESTful APIsJSON

Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field.
Minimum 3 years of Technical Account Management, Sales Engineering or Support Engineering experience in B2B enterprise Software / SaaS / payments industry.
Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL.
Strong customer focus and ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills to present technical concepts effectively.

Be the expert in SHIELD’s solutions and a trusted advisor to clients.
Maintain and strengthen client relationships through support and implementation.
Provide high-quality service including technical consultation and troubleshooting.
Advise clients on technical support and product adoption during all phases.
Work across teams for prompt troubleshooting of technical challenges.
Perform regular technical account reviews, trainings, and site visits.
Assist clients in upgrades and migrations for long-term success.
Act as a trusted advisor and manage feature request prioritization.
Identify opportunities for better product fit with clients’ needs.

Posted 5 months ago

📍 Thailand

🔍 B2B enterprise Software / SaaS / payments

🔧 Requirements

Minimum Bachelor’s degree in Computer Science, Computer Engineering, or related field.
Minimum 7 years of experience in Technical Account Management, Sales engineering, or Support engineering in the B2B enterprise Software / SaaS / payments industry.
Good knowledge of HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
Strong customer focus with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills for technical and business audiences.

💡 Responsibilities

Be the expert in SHIELD's solutions and a trusted advisor to clients.
Maintain and strengthen client relationships while supporting implementation.
Provide high-quality service, technical consultation, and troubleshooting support.
Conduct regular technical account reviews, product training, and on-site visits to provide insights.
Assist clients with upgrades and migrations to ensure long-term success.
Work with product and engineering teams to prioritize client feature requests.
Identifying opportunities for better product fit with client needs.

RESTful APIsJSON

Posted 5 months ago